Atlassian Certified Expert
I turn Jira, JSM, Confluence, and Assets into an operating system for delivery — with clearer ownership, less manual work, and reporting leaders can trust.
Work enters
System
Work improves
Selected work
Anonymized engagements across regulated, service, and multi-team environments.
Banking · Security & compliance
Context
A major bank needed a deep review of its Atlassian infrastructure, permission model, and performance under high load.
Intervention
Reviewed access paths and configuration, redesigned the permission model, and aligned platform controls with GDPR and ISO-style requirements.
Outcome
Redesigned permission model, audit-ready controls, and improved compliance readiness.
Telecom · ITSM operations
Context
A global provider needed one coherent service desk across support tiers, with faster routing and fewer missed commitments.
Intervention
Restructured queues, escalation paths, request fulfillment, SLAs, and the 24/7 on-call process in Jira Service Management.
Outcome
A redesigned escalation flow, a better on-call process, and automated request fulfillment.
MSP · Multi-client operations
Context
An IT service provider needed to support multiple external clients inside one Atlassian environment without compromising data separation.
Intervention
Designed the tenant model, client access boundaries, governance rules, and automated reporting paths for service and billing operations.
Outcome
Stronger client data segregation, automated billing reports, and a standardized governance model.
Enterprise · Migration & governance
Context
Multiple Jira Cloud and Data Center environments had diverged in workflows, ownership, and operating standards.
Intervention
Planned the target architecture, consolidated environments, normalized global workflows, and introduced a shared governance model.
Outcome
Standardized global workflows, optimized license usage, and a single operating model.
Expertise
The work sits between platform architecture and day-to-day operations. The objective is not more Jira — it is a clearer way for teams to work.
Ways to work together
Practical configuration improvements, administration support, and workshops for teams that need momentum without a large transformation.
A structured review of performance, security, architecture, licensing, and migration risk with prioritized recommendations.
A contained pilot that tests the operating model and demonstrates value before a broader rollout.
End-to-end implementation, automation, Forge extensions, and integrations for requirements that standard configuration cannot cover.
Credentials
Atlassian certifications
About
Independent Atlassian consultant with 8+ years of hands-on delivery across Cloud and Data Center, working remotely from Europe.
My focus is the operating model behind the configuration: fewer manual steps, cleaner data, lower license waste, and a platform your team can maintain after the engagement ends. Changes to architecture, permissions, and migrations go out with explicit constraints and a controlled rollout.
Contact
Share the current situation, the decision you need to make, and whether you use Cloud or Data Center. I read every message.