What I Do
End-to-end Atlassian delivery: organization administration, permissions, project setup, Jira Service Management portals and SLAs, Confluence knowledge bases, Assets (CMDB), and enterprise-grade automation.
My focus is measurable impact: fewer manual steps, clearer ownership, cleaner data, lower license waste, and smoother cross-team delivery.
Tech Stack & Certifications
Atlassian Certifications
Scripting & Automation
Integration & Dev
Advanced Apps
Security & Infra
Challenges I Solve
Typical bottlenecks organizations face and how I fix them using the Atlassian ecosystem.
Process chaos and inconsistent standards
I implement pragmatic governance, normalize workflows, and establish ownership and operating procedures across teams.
Disconnected tools and data silos
I integrate Jira with CI/CD, CRM, and collaboration tools via REST API and webhooks to build a cohesive delivery system.
Low visibility for management
I build dashboards, reporting, and planning views that reflect the reality of delivery, not just ticket counts.
Slow support response and missed SLAs
I optimize queues, SLAs, automations, and self-service portals to reduce MTTR and increase deflection.
Compliance and security gaps
I harden permission models, run access reviews, and align configurations with GDPR/ISO-style requirements.
License cost waste
I audit usage and access paths, optimize licensing, and clean up old projects to reduce total cost of ownership. I also automate ongoing license management.
Areas of Expertise
I tailor Atlassian tooling to business processes across departments.
IT & Operations (ITSM)
- Incident/Change/Request management
- Asset Management (Assets/Insight)
- JSM Operations (Opsgenie) on-call setup
Software Delivery (DevOps)
- Agile at scale
- CI/CD integrations (Bitbucket/GitLab/GitHub)
- Release and change enablement
Project Management
- Resource planning
- Advanced Roadmaps (Plans)
- Hybrid delivery models
HR & People Ops
- Onboarding/offboarding automation
- Employee service desk
- Knowledge base enablement
Legal & Finance
- Approvals and controls
- Confluence documentation workflows
- Procurement and audit trails
Marketing & Sales
- Campaign execution tracking
- CRM integrations
- Cross-team intake and triage
Service Packages
Personalized collaboration models tailored to your goals.
Basic Consulting
Practical improvements and safe configuration changes to stabilize your environment.
- Instance health check
- User and license management
- Baseline setup
- Admin workshops
Atlassian Tech Assessment
Deep technical analysis to identify bottlenecks and risks.
- Performance review
- Security check
- Migration planning
- Architecture review
Proof of Value (PoV)
Demonstrate value with a pilot before scaling company-wide.
- Pilot delivery
- Targeted customization
- Hypothesis testing
- Value and ROI summary
R&D & Custom Dev
Automation and integrations for unique requirements.
- Forge apps and extensions
- Automation design
- External integrations
- Platform hardening
Selected Projects
Enterprise-level system migration and optimization cases.
High-Security Audit and Hardening
Deep technical audit of Atlassian infrastructure for a major bank. Identified vulnerabilities and optimized performance under high load.
- Permission model redesign
- GDPR/ISO compliance readiness
L1-L3 Support Transformation
Unified service desk for a global provider. Streamlined incident management and automated request fulfillment.
- Reduced MTTR by ~40%
- 24/7 on-call and escalation design
Multi-Client Support Model
Architecture for an IT service provider to support multiple external clients within a single Atlassian instance.
- Data segregation between clients
- Automated billing reports
Large-scale migration and unification
Merging 20+ disparate Jira Cloud/DC instances into a single target instance and implementing a unified methodology.
- Global workflow standardization
- License cost optimization
Let's Discuss Your Project
Fill out the form or contact me directly. I take on audits, migrations, automation, and integration work.
Community
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